Today was a very busy day in the Essex Wig Centre, back to back clients all day. Consultations, cut, set and redress services, wig sales and personalising cuts for numerous clients. I’ve met some lovely new clients and spent time with some of our wonderful regulars.
One of our regular customers to the salon, has been having her hair done with Pierre for over thirty years, has just recently found herself in need of a wig and has had a bespoke, custom made wig made for her by us. It has been sitting in our stock room since Christmas and tried on weekly while she’s been building her confidence to wear it. When I began working here, my first project given to me by Pierre, was to take the wig and do what I could and what was needed to get our lovely lady to a happy state where she is ready to wear the wig and take it home. I have spent a lot of time on it, getting it to a suitable density, getting the styling right and working on the shape to create a look that is comfortable to wear and realistic looking for the client. I am happy to say that today was the day she was ready to take it home! It is important to me to work with each individual and take care of individual needs in order to get the service just right. I will constantly strive to make sure each client goes away completely happy and want each one of you to feel fantastic in your wig. I am very happy that today was one of those days and after months of nerves, I have given someone the confidence to wear her wig with pride. We also talked through some further options that might work should she still not feel 100% confident with her wig going forward. We looked at the integration systems which would work very well for this individual and formed a back up plan for the future. She was so happy with the outcome today and all of the information she had to take away that she described me as her “Hair angel from above!” One of the nicest things anyone has ever said about my work and I felt so proud I just needed to share 🙂
Hoping to start up a proper reviews page soon to get some more detailed feedback from the clients I see, and hopefully there will be more lovely comments like I’ve had today. Thank you Mrs E.
Hope to be making more people happy with their hair next week!